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Transport for Wales asks customers to be responsible

Transport for Wales is issuing a clear message to the travelling public this weekend, urging them to follow all travel safer advice and act responsibly to help Keep Wales Safe.

Travel restrictions were eased within Wales at the end of the ‘firebreak’ period on Monday, but TfW is reminding customers that they have a fundamental responsibility to follow guidelines, adhere to social distancing on trains and at stations and plan their journeys.

TfW is also highlighting that there are still restrictions in place cross-border between Wales and England and travel is only possible with a reasonable excuse.

At the start of this week TfW launched Capacity Checker – an online portal that allows customers to check before they travel to see which trains may have most space available for COVID-19 safety.

Leyton Powell, TfW Safety and Assurance Director said:

“The safety of customers and colleagues is our top priority and throughout the whole pandemic we’ve implemented a detailed programme to ensure the public are safe.

“However, it’s important to understand that there is also a responsibility on our customers.  Please follow all our travel safer advice including wearing a face covering, using hand-sanitiser, following our queuing and one-way systems but most importantly plan-ahead for your journey.

“Please use capacity checker and consider when the safest time is to travel and then plan accordingly.”

With many pubs and restaurant closing earlier than normal, social travellers are encouraged to make their journeys home as early as possible and plan their journey in advance. A reduced timetable is operating due to Covid-19 and later services are likely to be very busy, making social distancing more difficult. Additional support teams will be at key stations to help manage the safety of travellers, and people may be asked to queue for services that are particularly busy.

Contact Information

James Williams

james.williams@tfw.wales

For all non media enquiries please contact Transport for Wales Rail Services/Customer service

0333 321 1202