Whether people were booked on specific services as part of their Thomas Cook package or had booked trains separately to get them to their holiday, train operators will let people catch the first available service with the original train operators they were due to travel with. Where people have booked tickets for holidays they will no longer be taking, people should contact their train operator to see if they can get a fee free refund.
In both instances, people will just need to demonstrate that they were a Thomas Cook customer, for example by showing a booking confirmation, e-ticket or boarding pass.
Billy Denyer, director of customer propositions at the Rail Delivery Group, said:
“The collapse of Thomas Cook is very sad news for the company’s customers and staff. Train companies understand that people returning from their holidays will just want to get home quickly and with as little stress as possible and are happy to help by relaxing normal ticket rules.”
Barry Lloyd, Head of Customer Experience and Innovation at Transport for Wales, said: “The collapse of Thomas Cook is a major loss that will affect huge numbers of people. Together with our rail industry partners Transport for Wales is committing to do everything we can to support those customers affected by this. So please don’t worry if you had an advanced or off peak ticket; as long as you can show your Thomas Cook booking details we’ll honour your train tickets.”