Over the past twelve months, TfW have put the customer at the heart of their decisions and as a thank you to them, they’re offering 20% off advance tickets bought between 14 and 20 October for travel up until 26 November.
Some of the key highlights over the year include the creation of the advanced fare initiative, making it cheaper for journeys over 50 miles; delay repay 15 was launched so that customers can claim for delays of 15 minutes or more and the implementation of new performance measures designed to provide a more reliable and punctual service.
TfW also began their £194 million plan to improve every railway station across their network and committed to spend more than £600,000 a year on Community Rail Partnerships, creating community ambassador roles, that will be responsible for promoting regional tourism and local economic growth.
James Price, Transport for Wales CEO said;
“It has been an exciting and challenging first year and we are proud to have started transforming the rail service for the people of Wales through delivering on our promises.
“We are implementing some ambitious programmes that will help us to improve the customer experience. Work has started on our railway stations; modernising them, making them safer and more accessible for local businesses and communities. We successfully reintroduced regular passenger services along the Halton Curve, providing 215 new services per week and connecting Wrexham with Liverpool by rail for the first time in 40 years.
“We have introduced additional trains to our network and our December timetable change will bring further increases in capacity across our busiest routes.
“Behind the scenes, there has been detailed planning and preparation work going on for the delivery of Metro services across Wales, the introduction of brand-new trains and the vision to create a fully integrated transport network.
“As well as our customers, I’d like to take this opportunity to thank all our staff for their dedication over the year and also thank the partners and businesses that we’ve worked with.”
Ken Skates, Minister for Economy and Transport, said:
“One year into our ambitious journey of rail improvement I believe it is important to recognise the progress that has been made. There have been the start of new services and new advanced fares and we will soon see extra capacity being added to some of our busiest lines. We’ve also outlined an ambitious £194m package of investment to improve every station in Wales.
“It’s clear that there are significant challenges and this journey will take time, but we have ambitious plans to transform transport across Wales to deliver a fully integrated network, with customers at the heart of everything. We have outlined a vision for a transformed railway across Wales – including the development of Metro systems - and Transport for Wales will continue to have an essential role to play in helping to deliver this.”